The Ultimate Guide to Hoist Finance

Have you been receiving calls, emails and letters from Hoist Finance? Are you not sure who they are or why they are contacting you? Do you want to know what you should do next? Then you’re in the right place. Our Ultimate Guide to Hoist Finance will give you the answers to all of your pressing questions.

Debt collection is a booming business that, unfortunately, appears to be sticking around. Receiving a letter, email or call from a debt collection company, like Hoist Finance, can be one of the most stomach-churning feelings.

However, with the right advice and planning, debt collection agencies will start to seem a lot less scary- that’s why we have filled our guide full of crucial legal and financial tips to help you face your debt head-on. So fill out the form below if you want to see if you can reduce your debt by up to 85%.

Did You Know You Can Write Off Up To 85% Of Your Debts?

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A debt-free life is possible, whether it seems out of reach or not! All you need is a little guidance and support to help you get on the road to financial security, and that’s where we come in.

Read our Ultimate Guide to Hoist Finance to find ways to tackle your debt and learn how to deal with debt collectors. 

Who is Hoist Finance?

Hoist Finance is a debt collection agency based in Europe that collects outstanding payments from various countries.

On the 7th December 2020, Hoist finance acquired the company Robinson Way Limited.

So, if you were in contact with Robway and now you are receiving communications from Hoist instead, the context is the same.

You owe a company money, and Hoist is coming to collect the debt on their behalf.

Don’t pay Hoist Finance until you get debt advice

There have been cases where debt collection agencies, such as Hoist Finance, have made mistakes, resulting in the wrong amount being paid or the wrong person paying for the debt!

You should request Hoist Finance send you proof of debt documentation, as if they cannot provide a signed agreement, you are not entitled to pay until they can present this evidence.

It’s important to speak to a debt advisory service before making any payments to Hoist Finance to ensure your financial security.

Keep reading to find our recommended list of debt advisory services in the UK.

Where is Hoist Finance based?

Hoist Finance have a UK base in Manchester, with their main headquarters being based in Sweden.

They are active in many European countries such as Germany, Austria and Belgium.

Hoist Finance has multiple divisions within their company, so they will probably collect debts for various businesses.

Are they a legitimate company authorised and regulated in the UK?

Hoist Finance is a legitimate company regulated by the Swedish Code of Corporate Governance.

Hoist is also regulated in the UK by the Financial Conduct Authority (FCA), and they are a member of the Credit Services Authority (CSA).

What legal powers does Hoist have over me?

Hoist Finance has the same legal powers as the company to which you initially owed money.

Governing bodies set limitations on what debt collection agencies can do to reclaim the money from you.

For example, Hoist cannot take debtors belongings or threaten to claim your possessions as a form of reimbursement.

The FCA regulations prohibit a debt collection agency from the following actions:

  • Harassment of any kind regarding your debt.
  • Pretend to have legal powers, which they do not.
  • Threaten to repossess or claim any of your property.
  • Claim extortionate or excessive collection fees.

Hoist are allowed to visit your home address; however, they cannot force entry into your home.

So, if a debt collector makes an appearance at your house, you have every right to turn them away and ask them to leave.

What if Hoist International breaches regulations?

If Hoist Finance were to breach any regulations set out by governing bodies, such as the FCA, you could file a complaint directly to Hoist or through the Ombudsman.

You can follow this link – – to read how to raise a complaint with Hoist themselves.

If you feel that Hoist hasn’t dealt with your complaint effectively or reasonably, you can escalate your complaint to the Financial Ombudsman Service.

Hoist Finance state that you must send your escalated complaint to the FOS within 6 months of receiving their final response.

So, if you haven’t found the resolution you think you deserve from Hoist, make sure to contact the FOS as soon as possible to ensure the matter is dealt with to your satisfaction – they could even ask Hoist Finance to send you monetary compensation for their malpractice.

Follow this link to learn more about making a complaint via the FOS –

Other organisations which will deal with complaints are:

  • Credit Services Association (CSA)
  • The Information Commissioner

The Information Commissioner will explore complaints concerning data protection, so if you feel Hoist Finance has breached any data protection rules, you should inform the IC.

Click on the link to go to the Information Commissioners complaints page –

The CSA will focus on complaints surrounding breaches of the CSA Code of Practice for Debt Collection Agencies.

So, if you think Hoist Finance has broken any of the regulations listed on the CSA’s Code of Practice, then this is who you should contact.

The following link will take you to the CSA’s complaints page –

How do I contact Hoist Finance?

You can contact Hoist Finance via the following methods:

  • You can email them at [email protected]
  • You can call them on 0800 121 6902
  • You can send a letter to Hoist Finance Limited Quays Reach, Carolina Way, Salford, M50 2ZY.

Hoist Finance’s opening hours are 8 am-8:30 pm, Monday to Friday, and 9 am-4 pm on a Saturday.

Why is a third party contacting me about debt collection?

If Hoist Finance has been trying to get in touch with you, that typically means you have an overdue payment with a creditor, and Hoist has been enlisted to ensure this money is paid back.

Businesses use debt collection agencies, such as Hoist, to chase missing payments on their behalf.

So, while you may not owe the company, Hoist, money specifically, you definitely owe another company money, and Hoist are here to make sure you pay up!

How do debt collection agencies operate?

The first point of contact from a debt collection agency tends to be via a letter or phone call, which aims to establish their pre-action protocol.

The pre-action protocol acts to inform the debtor about the amount they owe, any penalties they may have obtained, and the company’s details that you owe the debt.

If you try to avoid paying back the money to Hoist Finance, you can expect the following:

  • Escalated attempts to make contact.
  • Attempts to make home visits.
  • Attempts to acquire a County Court Judgement (CCJ).
  • Threats of bankruptcy.

As you can tell, if you try to ignore the debt collection agencies, their techniques to get you to pay your debt only get more aggressive and more stressful.

The best thing you can do is openly communicate with Hoist, explain your financial situation and try to find a payment plan which works for you.

What if I cant afford to pay back a debt?

If you don’t think you can pay back your debt, don’t panic! There are many ways to deal with debt to work for you and the debt collection agencies.

Debt collection agencies, such as Hoist Finance, have an obligation to provide a debtor with sufficient time to look at what options they may have.

Firstly, speak with an experienced debt advisor, who will talk through any queries you may have and help you explore your options.

Hoist Finance has a list of recommended debt advisors that suggest debtors contact if they struggle or need to talk. You can find this list here –

Hoist Finance allows its debtors to set up a standing order, so you can pay an agreed amount per month until your debt has been settled.

The bank details to set up a standing order, directly to Hoist Finance UK, are as follows:

  • Sort Code: 30-00-00
  • Account No: 01390805
  • Reference: Your reference number

You will find your reference number on any recent communications that Hoist have sent you. However, if you can’t locate your number, you can call Hoist on 08001216902, and they will be able to provide you with this information.

Once you have registered with Hoist Finance online and have an active account, you can use their income and expenditure calculator, which will help you work out how much you might be able to pay per month.

If your financial circumstances change at any point, you can alter your payment plan to either increase or decrease the amount you wish.

You can also change your payment method and your payment date, whenever you wish, on the Hoist Finance website.

Can pay but won’t pay?

Trying to avoid repaying your debts is never a good idea, and you will end up having to pay your debt in the end anyway, so don’t waste your time.

Ultimately, your debt will only continue to build up, your chance to arrange a payment plan will be lost, and you could be threatened with legal action.

Doesn’t sound good, does it?

So, to avoid the hassle and put yourself into the best starting position, communicate with Hoist Finance, don’t try and hide!

Continue to read our Ultimate Guide to Hoist Finance to learn the best ways to deal with debt collectors.

How can debt collectors can ruin your life?

Having outstanding debt fogging your mind can be stressful enough, but add a debt collector constantly pressing you to hand over some cash can make matters so much scarier.

Debt collectors don’t want to be your friend, and they have one motive: to get what they came for, which is money.

If you have any concerns about debt collectors, speak with a debt advisor who would speak with them on your behalf.

How can you deal with debt collectors?

Here is a list of our best tips for dealing with debt collectors:

  • First, make sure to respond to their attempts at contact, don’t ignore them.
  • Check that the debt is definitely yours.
  • Assess your economic situation before finalising a payment plan or making any payments.
  • Speak to a debt advisor if you have any questions or concerns.
  • Make sure your credit file is updated when your debt has been paid.

Where can I find debt advisor help?

We would suggest contacting one of the following debt advisory services if you need advice on how to manage your debt:

Debt charities are trained to help individual’s who are in debt and want to turn their life around.

The charities will provide advice and guidance without judgement.

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.