Reputation Review

Who better to help you with your company reputation than Reputation.com?

Retail, automotive, healthcare, hotels, elder living, financial services, and property management are among the industries served by Reputation.com. The platform’s major objective is to boost a brand’s or company’s online exposure by properly managing online reviews and providing thorough and meaningful feedback from customers all in all one dashboard.

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Find the information you need to learn about the platform in this Reputation.com review.

Reputation.com Overview

Reputation is a pioneer in reputation experience management, having built the top platform to improve the customer experience, improve your brand’s online visibility, and link you with the communities that matter over the last decade.

Not only do they gather sentiment data, but they also provide actionable insights to help you anticipate the requirements of your consumers and communities through regular audits and a constant stream of helpful, new comments.

Online reviews from local customers; customer surveys based on in-depth customer feedback; social media engagement to build the reputation and motivate buying decisions; optimized business listings; operational insights as to the foundation for improving customer experience; reports and analysis; mobile apps; directory management; and more are among the features offered by Reputation.com.

The platform also includes a user-friendly dashboard that can be used to create, configure, and manage additional positive reviews that are automatically shown, as well as negative reviews. Actionable insights and accurate perceptibility of all parts of the company’s online presence are provided through reporting and analytics solutions. Healthcare, automotive, retail, property management, and restaurants are among the industries that utilize Reputation.com the most.

Services Offered By Reputation.com

Reputation.com provides customers with a complete suite of do-it-yourself (DIY) solutions that allow businesses and organizations to handle the bulk of their online reputation management needs without the need for outside support. Medium and large-scale firms may use these technologies to maintain a constant watch on their web and social media presence and ultimately, the company reputation.

Read about the different services offered by Reputation.com in the following list.

  • Business Listing Management. Reputation.com makes claiming and collecting all of your internet company’s online business listings simple and straightforward. This enables you to efficiently conduct frequent audits of all of your organization’s listings, ensuring that all data and essential information is synchronized, up-to-date, and correct. The software solution can even detect missing information in any of your company listings and automatically correct it to guarantee that data is uniform across the board.
  • Competitive Reporting. Know more than your rivals. With reputation’s thorough reports and actionable insights, you’ll be able to stand out from the crowd. All in one simple dashboard, collect and evaluate all of your rivals’ online customer feedback and see how you stack up. At the brand and location level, see how your rivals’ Reputation Scores, star ratings, reviews, and customer comments are affecting their company. At the brand and local level, reputation scores, star ratings, reviews, and customer comments have an influence on their business. Learn about your brand’s strengths and shortcomings, then compare how your competitors fare in each category.
  • Insights & Actions. With our insights, tools, and ticketing system, you can turn feedback into fuel for your business’s development. Gather all of your review and survey data in one place to see what your consumers have to say about a specific topic or theme. Recognize whether your brand or locations have good or negative consumer sentiment. Find out what your skills and shortcomings are, and then work on improving them. With simple support tickets, you can close the loop on client feedback. Use them to keep track of customer service initiatives or internal company developments.
  • Location Pages. Show up in consumer searches and stand out, and you’ll see an increase in sales at all of your locations. Create successful location and provider experiences that meet the needs of your consumers with ease. Use maps and directories to lead customers to your products and services. With automatic updates and simple publishing tools, you can quickly manage thousands of data points.
  • Messaging. Customers who contact your company using popular messaging platforms might help you increase sales and loyalty. Because 70% of people prefer to contact a business for a faster response, chat with customers and prospects via text messaging, Facebook Messenger, and Google Business Messages. Respond to all of your leads and support queries from a single inbox to engage followers and constantly monitor activity. Also, maintain all of your interactions with customers in one easy-to-follow thread. Reduce the time it takes to offer customer service or close a deal. No one likes to be kept waiting for hours for a response. For even faster conversions, add product images or videos to the chat.
  • Reviews & Review Booster. If word-of-mouth is the most effective form of marketing, you must keep those lips open to work up your online image. You can raise your ratings by efficiently handling customer reviews and allowing your consumers to promote your brand online. This is accomplished by soliciting client evaluations and displaying them prominently on your website and throughout the internet. This should provide prospects and leads with a better understanding of how you do business and what others think about your brand.
  • Social Suite. Businesses may use Reputation.com’s social suite of tools and functions to continually monitor and track social media activity related to their brand. Companies may use the software platform to develop, curate, and post relevant social media content for a variety of social media platforms, allowing them to interact directly with their client base without the use of a third-party service provider. Within a single coherent platform, businesses may handle the social management element of their operations on their own.
  • Surveys. Reputation.com’s survey tool is meant to assist you in gathering important feedback from your client base to prevent incomplete data54 coming. You can design interesting and professional-looking surveys within the platform and deliver them to your consumers through text message or email. In-store kiosks can also be used to collect survey responses. The survey results are integrated into the system, allowing you to view all of the data in one place as it comes in. Other similar solutions do not allow you to reply promptly to unfavourable survey responses, which is something that our application does.

Reputation.com Contact Details

Whether you have questions about Reputation or are ready to begin your journey with us, our knowledgeable team is always available to assist you.

Central Location Address: 1400A Seaport Blvd., Suite 401, Redwood City, CA 94063, USA

Telephone Number: +44 (0)800 066 4781

Sales: [email protected]

Partnerships: [email protected]

Media: [email protected]

Contact Sales at: 1-800-888-0924 (U.S. and Canada Only)

Website: www.reputation.com

Email: [email protected]

Registration Number: 07832458

Reputation.com Reviews

You have the choice of using Reputation.com’s managed services or using the platform’s numerous reputation management tools and services to manage your own online reputation.

Reputation.com also provides local directory management capabilities as well as important customer experience data. Read through the following customer statements that review how the company maintains online reputation management for its clients.

The Jefferson at Farmingdale Plaza has an on-site management office open 7 days, Sunday through Saturday. When I needed a new battery installed in my vehicle park in the underground secured garage, I called AAA for roadside assistance. The AAA technician was scheduled to arrive in approximately 30 minutes and would require building management assistance to enter the gated garage. When AAA van arrived, building management escorted the technician into the garage to the location where my vehicle was parked. New battery installed. Not your ordinary apartment living problem, but solved by a management office available to help. – Edward Petrou

I have specifically worked with SIM partners which were acquired by Reputation.com not too long ago. They have been a valuable partner and offer swift and reliable service. Any requests or questions clients have are investigated and resolved quickly with an abundant amount of communication throughout the process. Reputation.com’s account rep is honestly amazing with all that she handles and accomplishes for us. -Steve T.

Our sales representative was great as is our Project Manager. Ther are just in the implementation phase so I can circle back with more feedback once they are up and running with all modules. They have only had one expert from the company who has been very busy and therefore not as quick to respond as would be our preference. Maybe they need to hire more resources to cover this aspect of the business. -SSCAS Communications

Summary

Making this Repuation.com review gave us an in-depth overview of the company. The team from Reputation.com provides a complete range of tools and online resources to assist businesses and organizations manage their online reputation. It provides online reputation management services to big and multi-location organizations, including online review management, social media monitoring, company listing management, and other essential features.

If you don’t have the manpower to handle reputation management chores on your own, you may opt for their managed services.

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