The Ultimate Guide to Debt & Revenue Services

Have you received a letter from the Debt & Revenue Service Debt Collection Agency? And you are wondering who they are? What do they want? What your next steps are?

Our ultimate guide to the Debt and Revenue Service Debt Collection Agency has all the answers you are looking for.

We know that being in debt can feel draining, upsetting and like your whole world is about to collapse.

Talking to and getting advice from our financial and legal experts can ease the stress and make you aware of the next steps.

Not only this, but you can write up to 85% of your debts. Fill in the contact form below to talk to one of our friendly team.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

Who are Debt And Revenue Services Debt Collection

Debt and Revenue Services are the consumer debt branch of Ardent Credit Services, which are a debt collection agency.

They are authorised and regulated by the Financial Conduct Authority for the collection of debts due under the consumer credit and consumer hire agreements (no. 695106)

They are also a member of the Credit Services Association (CSA), the industry’s trade body.

They are on the Companies House website under the number 04691960

They pride themselves on the quality of their staff to assist in resolving the payee’s financial difficulties.

Where are Debt and Revenue Services based?

  • Registered Office: 1st Floor, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Liverpool L33 7XW.
  • Telephone number: 0151 545 1500
  • They do not have an email available on the website, but they do have a contact form for any queries.

Are they a legitimate company?

Yes, they are a legitimate company. As mentioned above, they are authorised and regulated by the Financial Conduct Authority and are registered on the Companies House. 

Whats rights do I have?

  • You have a right to see their ID and make a note of it. Every debt collector should carry an ID.
  • You have a right NOT to open the door; they are not bailiffs and do NOT have a warrant to search your home.
  • You have the right to ask them to leave the premises if you feel uncomfortable speaking face to face.
  • You have the right to request to speak to the debt collectors on the phone or in writing (the best thing would be to send a letter or email, so there is written correspondence)

What Debt Collectors Can And Can’t Do

Debt collectors can:

  • Visit you at home
  • Discreetly and confidentially talk to you about the debt
  • Set up a monthly paying arrangement
  • Ask you a payment

Debt Collectors Cannot:

  • Visit you at your workplace
  • Act in a threatening or intimidating way or cause a disturbance
  • Force their way into your house OR refuse to leave
  • Take any of your belongings or clamp your vehicle
  • Impersonating an enforcement officer or bailiff (this is actually illegal)
  • Speak to neighbours, family, colleagues or friends regarding the debt

What Are The Next Steps?

If you don’t think you owe the debt or it has been given to you in error. Gather any correspondence you have had with the creditor; this includes all letters and emails. Also, try and get any bank statements that prove that you have paid the creditor. This can be used as evidence if it gets taken to court.

Please write to the creditor regarding the debt and ask them to prove the debt is, in fact, yours. If they can’t or refuse to prove it, you may not have to pay.

If they can prove it or you are sure the debt is yours, contact the debt collector to start a monthly payment if you can afford it.

HOWEVER, the first thing to do is contact our friendly and understanding team for knowledgeable financial and legal advice.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.