The Ultimate Guide to Marston Group Ltd Debt Collectors

Marston Holdings Group are enforcement agents, otherwise known as bailiffs. Located on Edmund Street, they’re one of the largest judicial services in the UK, with a network comprising 1000 enforcement officers and 650 customer care agents.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

Before you even think about acknowledging debt collectors operating under the name of Marston Holdings, be sure to read our ultimate debt collection guide.

How do Marston Group LTD operate?

Marston Holdings is a trading name of Marston Holdings Limited. They collect outstanding debts, such as parking fines, Council Tax and rent arrears for 500 plus clients. These clients include local and central governments, businesses and individuals across the UK.

What do they do?

With a nationwide presence, the Marston Group provides enforcement services to a wide range of clients. Annually, they process more than 1.5 million claims.

Who do they work with?

Claiming to be the UK’s biggest judicial services group, they work with large corporations, comprising multiple writs, solicitors, local authorities and credit controllers, utility companies, debt collection agencies, Small Medium Enterprises (SMEs) and individuals looking for one-off debt collection services.

I have received a notice of enforcement, what do I need to do?

Please contact us. Discussing the notice with us will allow you to plan your next steps. Ignoring the notice may result in further charges. The notice will include details including a telephone number and a reference number. It is important that you speak to our customer contact centre in order to discuss the debt.

Are they a legitimate debt collection company?

These Enforcement Agents (formerly known as bailiffs) are regulated by the Ministry of Justice and registered in England Wales. However, this doesn’t give them the right to disregard debt collection guidelines laid out by the Credit Services Association and the FCA Financial Conduct Authority.

Although the majority of collectors stick to rules and regulations, some behave like bullies. You must not succumb to their scaremongering tactics, even if they threaten high court. Instead, contact us first.

When should you contact us?

If you’re contacted by a third party enforcement agent, such as those with the trading name of Marston, it is important to seek guidance before speaking directly to them. Facing the situation head-on with the guidance of an expert, who knows this area inside out, will not only make the process less daunting, it may limit the amount of debt you have to pay back.

What kind of debts does Marston Holdings Limited chase?

The Marston Group, registered in England Wales, collect client debts for rent and council tax arrears, utility bill rates, CCJ’s, parking fines, child support and maintenance, and other high court judgements.

Will they come after my business?

The chances of debt collectors being able to gain access to your property without permission is rare. They can only force access if a magistrate has issued a Liability Order on behalf of a local authority. If you are a company, the only way they can come after you is if you have an unpaid fine from a High Court, Magistrate, or County Court.

What if it is my company that owes the debt?

If it is your company that is in debt, Marston bailiffs, who are based on Edmund Street, will often resort to taking money, office appliances, stock, or machinery as payment.

Losing expensive equipment can be damaging to your company and often results in further debt. In the worst-case scenario, this can force you out of business altogether. Whether you intend to settle the debt or seek professional help, if you receive a notice from the bailiff, act quickly!

Do they hold any legal powers over me?

Third-party agents buy debt. They employ salesmen to purchase customer debts from banks, phone operators, businesses and other lenders. In some cases, the lenders will approach the bailiffs directly. With purchased debt comes purchased personal data, which would have been obtained by your original lender. This includes customer and client details such as:

  • Client identity
  • Client address
  • Phone numbers
  • Employer registration number

Having these details to hand gives enforcement agencies a sense of power, which they will often try to use against you to make a profit by issuing additional costs. In the initial stages, they do not have legal powers over you, however, if you avoid or ignore them, Marston Bailiffs will hold the power to obtain a warrant or “notice of enforcement”.

This is why you must seek professional guidance. Contacting us will ensure you know your customer rights, what you can expect and how to avoid illegal charges.

Why am I being contacted by a third-party debt collector?

If you owe a certain sum to a lender, such as a bank, it’s common to receive a letter from them informing you that they ‘have passed on your debt to a debt collection agency’. At the same time, you will likely receive a letter from the appointed enforcement agency, stating that ‘your details have been passed to them and they will now be dealing with the debt’.

This can all seem very scary. Rest assured there is help out there, which is why it is important to approach a professional in this area before responding to calls from the enforcement agency.

Where do they get the debts?

Enforcement agencies buy client debts, often in bulk, and often for a fraction of the cost of the original account. These agencies employ sales professionals to target banks, governments, institutions, and individuals.

If your original debt was £1000, the enforcement agency will buy this for 10-20% of the original value. Despite this discount, they will still demand the full amount of the debt from you, plus a handful of additional charges on top with little concern for your circumstances.

What does this mean for you?

In a nutshell, this means communications with the original lender will cease, and all outstanding debt will be followed up by the collection agency. Instead of shying away from this or ignoring the debt, think of this as a fresh start to take action and an opportunity to resolve your debt once and for all.

What can debt enforcement agents do?

If an Enforcement Agent tries to enter your home (with or without you being on site) they will begin to take items they deem worthy of sale and charge a huge processing fee for doing so. These items often include;

  • Televisions
  • Jewellery
  • Game Consoles
  • Antiques
  • Cash
  • Fine China
  • Items you may jointly own with others in the household
  • Luxury items of value

If you’re unaware of your customer rights, close your door immediately and contact an expert on the matter. Reaching out to a debt collection adviser will help you to deal with the ordeal efficiently and professionally.

To confirm, agents operating under the Marston trading name will increase your debt to ensure a profit, sell your belongings to put towards the sum owed, and on top of all of this, charge you for the collection of these items.

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If you deny them access but then continue to fail to pay them, they can return to your property and remove these items. There are however certain items Marston are unable to touch. These include essentials such as refrigerators, bedding, medical equipment and cookers.

How do I contact the Marston Group?

The simple answer is don’t! At least not until you’ve requested help from a specialist. Reaching out to us rather than burying your head in the ground is highly recommended.

We are here to help not hinder and you may discover you owe a lot less than the enforcement agency is demanding. Knowing how to tackle these agencies will result in a more positive relationship between you and the creditor and a successful recovery action plan.

Certain specialists will even handle all correspondences and negotiations on your behalf. The result? An affordable settlement.

What to do if Marston Group contact you

First and foremost, seek debt collection assistance immediately. This will not only allow you to check that the debts you owe are legitimate, but it will also ensure you’re given the correct information before your debts get worse.

Many debt advisers offer free guidance, as well as a budget based on how much you can afford to pay back. Contact us to discuss anything from council tax bill debts to notice periods and high court disputes.

Paying off debts

If you can afford to pay

Even if you can afford to pay your debt, it’s still important to seek advice. This will determine you’re paying what you owe and not more than you owe.

If you can’t afford to pay

If you can’t afford to pay your debt, don’t ignore it. This will only make it worse. Instead, speak to a debt collection adviser. They will help you put together a plan of action, that means you only pay what you afford, even if this is in instalments over a certain notice period.

Can pay but won’t?

If you can afford to pay but won’t, you could be breaking the law. This again depends on the type of debt you owe. If you think you’re being played for a fool, contact us for debt advice in the first instance. All calls are anonymous and we offer honest, reliable customer advice.

Should I seek help before paying a debt?

With bailiffs buying your debt for a lot less than it is worth, speaking to customer debt advice organisations will ascertain how much you legally have to pay back and what notice you should be given. In some cases, this can mean writing off up to 85% of your debts.

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Marston Group FAQs

Who do Marston Group collect for?

Marston collects debts for a number of client accounts, including rent and council tax bill debts, utility bill rates, child maintenance, parking fines, CCJ’s, and other high court judgements.

Are Marston High Court enforcement officers?

Marston Holdings (formerly known as bailiffs) are regulated by the Ministry of Justice.

Should I pay Marston holdings?

It is important to never ignore a debt, however, you should also know that you don’t need to pay debt collectors on the spot.

Knowing your rights, whether your debt is legitimate and seeking the correct debt guidance by contacting us will ensure you’re not paying more than you owe. Only pay them when you have a recovery action plan in place.

Are Marston Holdings Limited debt collectors or bailiffs?

Marston Bailiffs are one of the UK’s largest judicial services agencies. They are an enforcement company, which means they are bailiffs and not debt collectors.

What will happen if I ignore a notice from a debt collection agency?

Whether the debt is yours or not, ignoring debt collectors with a trading name of Marston, will not make the debt go away.

This will result in a stream of constant letters, phone calls and house visits from creditors under the name of Marston Holdings. Instead, of avoiding your debt, contact us to find out how you can resolve it.

Should I respond to a bailiff’s calls?

You aren’t under any obligation to speak with a bailiff, as intimidating as they may be. Under no circumstances should you sign any documentation a bailiff hands you. Speak to us before putting pen to paper.

Should I let enforcement officers into my home?

You are not under obligation to let anyone into your home regardless of what they say.

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.