The Ultimate Guide to CPER Bailiffs

Have you had an intimidating letter or phone call from the CPER group stating that an enforcement agent is coming to visit your home?

Are you worried about what steps you should be taking now this has occurred?

You are not alone.

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Continue reading this guide for some valuable debt advice and to understand all you should know when dealing with CPER whilst saving money and time.

By the end of this article, you will ultimately feel confident in finding the perfect debt solution for you to pull yourself out of persistent debt.

Who is CPER enforcement agents?

CPER Group is a London-based enforcement service company with many certified enforcement agents/officers.

CPER has previously been joined by three other debt collection bailiff or enforcement agent groups, known as:

  • JBW
  • Collect Services
  • Phoenix

CPER Group collects debts that have not been paid after being subject to a court order.

They will send a high court enforcement officer to collect these debts and have successfully recovered over £250 million of debt so far and plan on reaching even higher targets!

What debts does CPER collect?

The company is involved with a variety of debts, including:

  • Council tax arrears
  • High court debts
  • Non-domestic rates
  • Parking fines, road traffic, and user charging
  • Commercial debt collection
  • Income tax
  • Housing benefit overpayments
  • Former tenant arrears

Why is CPER contacting me?

If you have received calls or letters from CPER, this would suggest that you have an outstanding debt with another creditor who has been unsuccessful in retrieving the money.

The original creditor will have passed the debt on to CPER to chase the money.

This being said, it would be advised to check where you might owe money so that you can feel certain about where your money is going and why you are in debt.

Are they a legitimate company?

Unfortunately, CPER is a legitimate company, with the company number 04118149.

You could likely have believed the company was a scam as you might not have been informed about your debt being issued to a County Court bailiff previously.

But, as discussed, the CPER Group are legitimate as they are registered in England and Wales.

Should I pay CPER bailiffs?

You should pay CPER Group the money you owe if you have the funds available.

As soon as you receive the notice of enforcement from the certificated enforcement agents, you should get in touch with the company to ensure the debt is yours.

When CPER provides you with the documentation that states that the debt is in your name, you should attempt to pay instantly as you are legally liable to pay this.

Paying your debt will prevent further action, such as bailiffs collecting debts at your property, a controlled goods agreement, or County Court Judgement.

Can I ignore CPER?

Ignoring CPER commonly results in court action and having a bailiff visit your home.

It would not be advised to ignore any communication with CPER Group as the contact they attempt to make will only continue, and the fees you need to pay already will stack up with further charges.

You can ignore CPER, but it is NOT advised and can leave you in more of a stressful situation as a repercussion.

I cannot afford to pay- what can I do?

If you are not in a financial state where it is possible to pay off your debt, the best way to deal with this is to discuss your personal and financial situation with CPER.

Vocalising your issues with paying will make CPER more aware and understanding. This can result in a payment arrangement being put in place.

When you leave CPER in the dark, they can pursue some additional charges- this would not be ideal if you are already struggling to pay.

Here are some options you might be able to take when you cannot afford to pay off your debt:

If you are struggling with debt and require advice, you should always contact a debt help charity for qualified, valuable advice.

You should not have to accept debt as a part of your life; you can live in a debt-free world if you take the right steps to help yourself.

Check out the list of the best debt-help charities available to you.

Will CPER bailiffs visit my home?

If your debt remains outstanding for a specific time frame, CPER will likely involve the court, gradually involving enforcement action.

You do not need to let a civilian enforcement officer/county court bailiffs into your home, and they cannot force entry without permission. You should ensure that your door is locked, as an open door will allow the debt collectors to enter your property.

Having a bailiff force entry into your home will begin the controlled goods agreement.

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Controlled Goods Agreement

This type of agreement is a plan that will enable your debt to be paid off.

The CPER group enforcement agents will list items they will seize; these items should equal the amount of debt you owe.

After the list has been made, the items will be seized and locked in a storage unit.

If you still do not pay by a specific time scale (set out by the enforcement officer), they will begin to sell or auction your possessions.

The money from selling your belongings will pay off your debt and enforcement fees.

What items can they take from me?

The possessions that can legally be taken from your property consist of:

  • Vehicles- cars/ bikes/ vans
  • Electrical goods- televisions/ gaming consoles
  • Jewellery/ antiques
  • Cash
  • Joint owned items

What items can CPER not take from me?

The possessions that CPER legally can NOT take from your property consist of:

  • Bedding
  • Clothes
  • Fridge/ cooker
  • Medical equipment
  • Tables and chairs
  • Any items owned by anyone else

What can CPER Group do?

Awareness of the rights and regulations that CPER has is incredibly important so that you can assess their actions and notice if they are trying to manipulate you.

To be clear, the CPER group can take the following actions:

  • They can visit your premises
  • They can call you
  • They can send letters to your address
  • They can add interest or additional charges to your debts
  • They can send bailiffs to your home to seize assets
  • They can file for a County Court Judgement if you continuously miss payments

What can’t CPER Group do?

CPER is not allowed to do any of the following:

  • Use technical jargon for power and to confuse you
  • Lie or provide misleading information about your debt
  • Discuss your debt with anyone other than yourself
  • Threaten, harass, or intimidate you with an excessive number of calls and letters
  • Visit your home and force entry into a property where vulnerable, elderly, or only a child is present

How can I stop CPER Group bailiffs?

It is incredibly difficult to stop CPER bailiffs altogether, but these three methods are the best ways to limit them:

Paying your debt in full

Paying your debt in full will stop the CPER Group debt collectors from contacting you completely.

As the company attempts to collect debts, they will want to retrieve all of the money you owe.

They have no reason to contact you when you have paid the full amount.

Agree to a payment plan

Sorting a payment plan with CPER can assist you in paying back your debt completely.

The payment plan is one step closer to clearing your name of debt.

Informing them that you are vulnerable

As bailiffs are strictly prohibited from visiting vulnerable people, this will stop them from showing up at your property.

Be aware that this method will not clear your name of debt.

How do I contact CPER?

Speaking to CPER about your debt and situation is an ideal plan as the company will have more trust in you that you will pay them back.

Getting in touch as quickly as possible can prevent further court action or fees from taking place!

Here are the important contact details you should note:


Who owns CPER?

CPER is owned by the multi-national Outsourcing Inc and has been part of this group since 2016.

What if the letter is not for me?

You should contact their customer service team if you have checked that the letter is not in your name with the company.

Without informing the company, they will still keep contacting and chasing you.


Being in debt can be scary, and having CPER chasing you will make you feel even worse.

Understanding the rights you and this company have is incredibly important when dealing with debt, so hopefully, this article has helped you out and given you a large insight into the business.

Make sure to contact a debt help agency to find a suitable debt solution that may help you work your way out of persistent debt.

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.