The Ultimate Guide to Top Service

Do you receive debt collection letters from Top Service? Who is Top Service, exactly? Are they really debt collectors? What should you do if you receive a letter from them? Could an IVA or a Scottish trust deed assist you in stopping Top Service’s calls?

Do Not Speak to CapQuest Debt Recovery Until You Know About This?

Find Out More

Top Service’s debt collection service is meant to collect their clients’ money from debtors in a timely and efficient manner when they believe legal action is not necessary at this time. The collectors at Top Business are skilled negotiators, and the service includes an ADR (Alternative Dispute Resolution).

Who are Top Service

Top Service claims to be the construction industry’s sole credit reference and debt recovery firm in the UK. They began as a partnership in 1992 and became incorporated in 1998. Many building industry trade organisations recommend them because they have over 3,000 customers and 200+ written testimonies. They offer a fair pricing structure with no commitment or contract, as well as excellent customer service.

How do I get in contact with Top Service?

If you have any questions concerning Top Service’s customer service strategy or would like to contact them about anything, please get in touch with them using the information provided below. Their customer service teams are ready to serve you from Monday to Friday, 8:30 AM to 5:00 PM.

  • Contact form: https://www.top-service.co.uk/contact-us/
  • Email enquiries: [email protected]
  • Phone: 01527 518800
  • Fax: 01527 518801
  • Postal Address: 2-3 Regents Court, Far Moor Lane, Redditch, B98 0SD

Are they a legitimate company?

Top Service is a legitimate company with the following compliance and credentials:

  • In November 1998, Top Service Ltd, formerly a partnership, became a limited company with the registration number 3662973.
  • The Financial Conduct Authority has granted Top Service Ltd authorisation reference number 698331 to serve as a credit reference and debt recovery agency.
  • Top Service Ltd is a Data Protection Act 1998 company with the registration number Z7416099.
  • Top Service Ltd, membership number 698, is an affiliate member of the Credit Service Association. The Credit Services Association’s code of conduct is followed by the company (CSA).
  • The CSA’s Collector Accreditation Initiative has awarded Top Service Ltd Company Accreditation.
  • The Prompt Payment Code has approved Top Service Ltd as a signatory.
  • The company’s Executive Directors are all members of the Institute of Credit Management (ICM) and follow the ICM’s code of professional behaviour.
  • The company’s Executive Directors are all members of the Association of Credit Professionals (ACP).
  • All Executive Directors complete a City & Guilds approved Debt Recovery Diploma.
  • Every year, all collections workers take the Collection Accreditation Initiative Test. The Credit Services Association administers this test.
  • All of the company’s Executive Directors and Managers have management qualifications equivalent to NVQ level 4 or higher.
  • Supervisory qualifications are required of all supervisors.
  • The National Institute of Standards and Technology has verified advanced encryption standard methods the corporation uses on portable drives.
  • The Board of Directors conducts regular compliance checks to ensure that the company operates within current legislation, rules, and regulations.

Why is Top Service Contacting Me?

If Top Service’s customer service team contacts you, your account has likely been handed to them because you owe money to a lender. In most cases, your debt was due to a separate creditor, which may be why you may not recognise Top Service’s name. They are a debt collection agency pursuing clients for payment on behalf of other businesses.

This service is appropriate in the following situations:

  • Their client intends to trade with their customer or is already doing so.
  • Their client believes there may be a disagreement, or they can’t rule out the potential of a conflict being voiced.
  • There has been little or no third-party collection activity.

It’s a bad idea to dismiss Top Service’s (or other debt collection companies, for that matter) attempts at getting in touch; they don’t give up easily. If you continue to ignore them, they may take you to court, which could mean dealing with enforcement officers or receiving a charging order if you own your house.

You won’t be able to stop Top Service from contacting you altogether, as they may be legally compelled to send you some letters. Instead of getting phone calls, you can declare your contact preferences, such as dealing with your debt in writing. They should follow your instructions regarding when and where to contact you.

What Are My Next Steps?

Finally, everyone must pay their debts as soon as they are able. However, just because Top Service has approached you for payment does not imply there aren’t better alternatives. It is unlikely that you will lose your home; nevertheless, a few measures must be completed beforehand.

Verify that the debt referred to in Top Service’s letter is your debt. Top Service must show that the debt they claim to be yours is, in fact, yours. If they can’t verify it, they must label the debt as settled.

If you’re writing a letter demanding proof, don’t sign it. Only your name should be printed. The company must submit the original copy of your signed credit agreement, and if you sign it, you give the corporation permission to reassemble the document with your signature.

Furthermore, the legislation mandates the debt collection agency to present documentation. “We have tracked the debt to you and now demand you to pay £X, XXX by DATE,” or something along those lines, is not proof. Any such mail can be ignored.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

If you can’t pay the debt after making sure you’re legally obligated to do so, you have a few options. One option is to contact Top Service, who may work out a payment plan and timeline with you. However, the amount must be something you can afford. The plan should also allow you to pay off the loan within the agreed deadline, with no excessive fees, interest rates, or penalties.

Second, you can write off certain debts, but only if you follow the proper procedures. An individual voluntary arrangement (IVA) consolidates all of your existing unsecured debt into one if you are in England, Northern Ireland, and Wales. With this, you can make a manageable monthly payment for a predetermined amount of time. Any residual debt is then legally written off after the payment term.

The protected trust deed, Scottish Trust Deed, or Scottish IVA, serves the same purpose as an IVA in Scotland. The only difference is that it lasts for only 48 months instead of 60.

What Can Top Service Do?

Top Service Can:

Unsecured debts, which make up the majority of the debts Top Service handles, are not secured against an asset, but if you fall behind on your payments, Top Service may seek to have the debt secured against your property through the courts.

Top Service Cannot:

  • Give poor customer service just to intimidate you
  • Threaten legal action despite knowing full well that it is unlikely to be taken
  • Send letters that appear like court documents or act as if they have the legal authority they don’t
  • Pursue you for payment when your debt is being managed through a Trust Deed Scotland or an IVA
  • Call at inconvenient times
  • Contact you in a way that isn’t consistent with the preferences you’ve previously agreed to
  • Call you at work without your permission or after you’ve ordered them to stop
  • Talk to a family member or your boss about your debts
  • Take payments without your consent
  • Refuse to give you time to examine your options after you’ve sought aid from a debt counselling agency
  • Borrowing extra money to compel you to pay off a debt
  • Utilise legal or technical jargon to perplex you
  • Demand payment even when a debt has been statute-barred

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.

Debt Collectors

Before speaking and dealing with a debt recovery company we strongly advise you speak to the debt advisor and take the debt quiz.

Quick Links

Take The Debt Quiz IVA Debt Help Stop The Debt Collectors Path Of Debt

Find your best debt solution

Find your best debt solution