The Ultimate Guide to EE Debt Collection

Have you been contacted by a debt collection agency working on behalf of EE? Wondering who they are, what they want and why they are contacting you? Worrying about what to do next?

Our ultimate guide to EE Debt Collectors has all the answers you are looking for.

We know how stressful and upsetting it can be to get behind on payments and be in debt.

If you have received a letter from a company regarding your EE debt, it can be daunting and upsetting.

Talking to and getting advice from financial and legal experts can ease the stress and make you aware of the vital next steps.

To talk to one of our financial and legal experts today. Fill in the contact form below.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

A Debt Collection Agency has contacted me regarding my EE Debt

According to the EE website, they will only contact you when EE have tried to contact the payee, and the EE collections team have been unsuccessful.

According to our findings, one of the most common collection agencies that collect for EE is Moorcroft Debt Recovery Limited and Arvato 

Who are Moorcroft Debt Recovery Limited

According to Moorcroft Debt Recovery, they are one of the ‘UK’s leading and well-established Debt Collection Agencies’.

Moorcroft Debt Recovery provides consumer and commercial debt collection for clients across the key financial sectors.

Moorcroft Debt Recovery pride itself on understanding that everyone’s financial situation is different. and they aim to understand individual circumstances.

If you would like to contact them:

  • Postal Address 2 Spring Gardens, Stockport, SK1 4AA.
  • Phone Number is 0330 123 9765
  • Email a[email protected].

Who are Arvato Debt Collection

Arvato Debt Collection offers a range of services including financial services such as credit management and debt collection.

According to their website, Arvato prides itself on being able to “work daily on making finance processes as convenient as possible – for you and your customers all around the globe.”

If you would like to contact them:

  • Post- Arvato CRM Solutions, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • Phone Number- 0844 846 0800
  • Email: [email protected]

What are EE Debt Collectors allowed to do?

Debt Collectors are allowed to pursue the debtor for money this can include:

  • Writing to the debtor
  • Calling the debtor (at home and work, however, if you ask them to stop they have to. They are also not allowed to share any information)
  • Sending a doorstop collector to the door (But they are not allowed to enter the house is unwelcome and they don’t have any legal powers)

What are my next steps to deal with EE Debt Collectors?

The best thing to do is to gain as much information you can on how EE deal with debts and the debt collection company you are working with.

Write to EE, regarding the debt and ask them to prove that you owe the debt. If EE reply and explain there is nothing they can do as it has been sold, contact the debt collection agency. Only go down this path if you really think you DON’T owe the money. If both EE and the Debt Collection agency ignore you or say it’s not their problem, contact our Legal and Financial help team.

Did You Know You Can Write Off Up To 85% Of Your Debts?

Do I Qualify?

If they can, EE will have to prove in writing you are the debtor, if they cannot and/or are not willing to prove this you may not have to pay. But as stated above please contact our financial and legal advisors.

Gather all the letters and print off all the email correspondence you have had with EE. If there are further issues you have proof and information.

Have a look at the date, if the debt is older than six years it may come under the Limitation Act 1980, which sets out how long a creditor has to take out certain actions against the debtor. However, it does NOT apply to every single debt and it depends on the type of debt the debtor has to pay

If EE has affirmative proof and shows you, or you are sure the debt is yours. The best thing to do is pay for it. Not only will it stop the looming thought of debt, but EE also charge the debtor any money they spend on chasing the debtor. So the longer you drag it out the more you will have to pay.

List of Debt Collection Agencies UK

Here is a list of all the debt collectors in the UK.